Aqipa Australia PTY LTD
49 Babbage Drive
Dandenong South, VIC 3175
ACN 616 579 947
Aqipa Australia Pty Ltd (ACN 616 579 947) (Aqipa Australia) understands the importance of protecting the privacy of an individual’s personal information. This statement sets out how Aqipa Australia aims to protect the privacy of your personal information, your rights in relation to your personal information managed by Aqipa Australia and the way Aqipa Australia collects, holds, uses and discloses your personal information.
In handling your personal information, Aqipa Australia will comply with the Privacy Act 1988 (Cth) (Privacy Act) and with the 13 Australian Privacy Principles in the Privacy Act. To the extent Aqipa Australia handles your credit information, Aqipa Australia will also comply with the Credit Reporting Code. This policy statement may be updated from time to time.
Personal information is information or an opinion about an identified, or reasonably identifiable, individual. During the provision of its products and/or services, Aqipa Australia may collect your personal information.
Generally, the kinds of personal information Aqipa Australia collects are #[Delete or amend as relevant]:
In some circumstances Aqipa Australia may also hold other personal information provided by you.
Generally, Aqipa Australia collects your personal information directly from you, through [#insert description of how personal information is collected e.g. the completion of a manual or online form (including but not limited to a form for a trading and/or credit account), an interaction or exchange in person or by way of telephone, facsimile, email, post or through the use of the Aqipa Australia website]. There may be occasions when Aqipa Australia collects your personal information from other sources such as from [#insert, delete or amend as applicable]:
Generally, Aqipa Australia will only collect your personal information from sources other than you if it is unreasonable or impracticable to collect your personal information from you.
Aqipa Australia collects, holds, uses and discloses your personal information where it is reasonably necessary for the purposes of:
Aqipa Australia may also use your personal information for purposes related to the above purposes and for which you would reasonably expect Aqipa Australia to do so in the circumstances, or where you have consented or the use is otherwise in accordance with law.
Where personal information is used or disclosed, Aqipa Australia takes steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to Aqipa Australia. However, without certain information from you, Aqipa Australia may not be able to provide its products and/or services to you.
Aqipa Australia discloses your personal information for the purpose for which Aqipa Australia collects it. That is, generally, Aqipa Australia will only disclose your personal information for a purpose set out at paragraph 4. This may include disclosing your personal information to [#insert, delete or amend as applicable]:
Aqipa Australia may also disclose your personal information, including your credit information, to lenders, other credit providers and the credit reporting bodies, D&B and Equifax (contactable on the details set out below). In particular, Aqipa Australia may disclose to D&B and Equifax information about you failing to meet your payment obligations or if you commit a serious credit infringement. D&B and Equifax may include any information it is provided by Aqipa Australia in reports provided to other credit providers for the purpose of such credit providers assessing your credit worthiness.
Aqipa Australia’s disclosures of your personal information to third parties are on a confidential basis or otherwise in accordance with law. Aqipa Australia may also disclose your personal information with your consent or if disclosure is required or authorised by law.
D&B can be contacted:
Phone: 13 23 33 or Email: firstname.lastname@example.org (Business Information Client Services Centre);
Phone: 1300 734 806 or Email: PACaustral@dnb.com.au (Consumer Credit Information Public Access Centre)
Equifax can be contacted:
Equifax Australia Personal Solutions Pty Ltd
PO Box 964
NORTH SYDNEY NSW 2059
or otherwise through the ‘contact us’ form at https://www.equifax.com.au/contact.
Equifax’s policy on its management of credit related personal information can be accessed through its website at: http://www.equifax.com.au/privacy.
Aqipa Australia may disclose personal information, including credit related personal information, to overseas recipients, including its parent company in Austria and other related bodies corporate, in order to provide its products and/or services and for administrative, data storage or other business management purposes. Recipients of such disclosures are located in Austria and may also be located in [#insert countries as necessary e.g: Germany, Switzerland and Spain].
Overseas recipients may have different privacy and data protection standards. However, before disclosing any personal information to an overseas recipient, Aqipa Australia takes steps reasonable in the circumstances to ensure the overseas recipient complies with the Australian Privacy Principles or is bound by a substantially similar privacy scheme unless you consent to the overseas disclosure or it is otherwise required or permitted by law. If you have any queries or objections to such disclosures, please contact Aqipa Australia’s Privacy Compliance Officer on the details set out in paragraph 10.
Aqipa Australia may use and disclose your personal information in order to inform you of products and/or services that may be of interest to you. In the event you do not wish to receive such communications, you can opt-out by contacting Aqipa Australia via the contact details set out in paragraph 10 or through any opt-out mechanism contained in a marketing communication to you.
Aqipa Australia will not use or disclose credit-related personal information for direct marketing purposes except to the extent permitted under the Privacy Act, for the purpose of D&B or Equifax assessing your eligibility to receive direct marketing communications sent on behalf of Aqipa Australia. You may make a request directly to D&B and Equifax not to use your credit-related personal information for these purposes.
Aqipa Australia takes steps reasonable in the circumstances to ensure that the personal information it holds is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. Aqipa Australia holds personal information in both hard copy and electronic forms in secure databases on secure premises, accessible only by authorised staff. Credit eligibility information, such as information Aqipa Australia receives from D&B or Equifax for the purpose of assessing credit worthiness, is stored through equally secure methods. [#Insert if applicable: Staff are bound by security policies and confidentiality agreements, which are regularly revised and re-issued.]
Aqipa Australia will destroy or de-identify personal information in circumstances where it is no longer required, unless Aqipa Australia is otherwise required or authorised by law to retain the information.
If you believe on reasonable grounds that you have been, or are likely to be, a victim of fraud, you may request D&B and Equifax not to use or disclose credit related personal information it holds about you by contacting D&B and Equifax on the details set out in paragraph 5.
Aqipa Australia takes steps reasonable in the circumstances to ensure personal information it holds is accurate, up-to-date, complete, relevant and not misleading. Under the Privacy Act, you have a right to access and seek correction of your personal information that is collected and held by Aqipa Australia. If at any time you would like to access or correct the personal information that Aqipa Australia holds about you, or you would like more information on Aqipa Australia 's approach to privacy, please contact Aqipa Australia’s Privacy Compliance Officer on the details set out in paragraph 10 below. Aqipa Australia will grant access to the extent required or authorised by the Privacy Act or other law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate.
Where necessary to resolve a request for correction of your credit related personal information, Aqipa Australia may also consult with other relevant entities, including but not limited to D&B and Equifax. Aqipa Australia’s use or disclosure of your credit related personal information for correction purposes is permitted by the Privacy Act.
To obtain access to your personal information:
Alternatively, if you would like to access personal information held about you by D&B, or Equifax please contact D&B or Equifax on the contact details set out in paragraph 5.
Aqipa Australia will endeavour to respond to your request to access or correct your personal information within 30 days from your request. If Aqipa Australia refuses your request to access or correct your personal information, Aqipa Australia will provide you with written reasons for the refusal and details of complaint mechanisms. Aqipa Australia will also take steps reasonable in the circumstance to provide you with access in a manner that meets your needs and the needs of Aqipa Australia.
If you are dissatisfied with Aqipa Australia’s refusal to grant access to, or correct, your credit related personal information, you may make a complaint to the Office of the Australian Information Commissioner. [#insert details, including contact details, of an External Dispute Resolution Service of which Aqipa Australia is a member].
For further information or enquiries regarding your personal information, or if you would like to opt-out of receiving any promotional or marketing communications, please contact Aqipa Australia 's Privacy Compliance Officer at email@example.com.
Please direct all privacy complaints to Aqipa Australia’s Privacy Compliance Officer. At all times, privacy complaints:
Specifically, if your complaint relates to credit related personal information and/or Aqipa Australia’s failure to comply with its obligations regarding credit related personal information under the Privacy Act and/or the Credit Reporting Code:
Aqipa Australia’s Privacy Compliance Officer will commence an investigation into your complaint. You will be informed of the outcome of your complaint following completion of the investigation. In the event that you are dissatisfied with the outcome of your complaint, or an extension to the time in which Aqipa Australia will resolve it, you may refer the complaint to the Office of the Australian Information Commissioner, or if the complaint relates to your credit information, the [#insert details, including contact details, of external dispute resolution service provider].